What is your return policy? (US, AUS and UK customers only)

I. Order and Refund Policy

• Please note, only orders delivered within 30 days are eligible for return.

lease note:

1. Meridian products purchased from authorized resellers or select retail stores are subject to their respective return and refund policies. As such, Meridian Customer Support is unable to offer refund or replacement assistance for these purchased products. Please reach out to the customer service team of the reseller or retailer you purchased from as soon as possible as remediation time frames vary.
   
    
2. Meridian products purchased from unauthorized resellers are not eligible for refunds through Meridian Customer Support.

Refund Timeline

Once our support team confirms that your refund has been processed, please note that the funds may take up to 5-10 business days to return to your original payment method. This standard banking time frame will vary depending on your financial institution. Please contact us via live chat if the refund time frame has passed and you are still not seeing the refund in your account!

30-Day Satisfaction Guarantee

30-Day Satisfaction Guarantee: If you’re not satisfied with a product, contact Customer Support through our FAQ chat widget on our site within 30 days of the order’s delivery date as indicated in its respective tracking number.